Privacy Policy

Last Updated: January 2025

At Gleamixy / Gleamixy Professional (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

A. Personal Information

We may collect the following personal information when you register, place an order, or contact us:

Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third-party payment gateways)

B. Automatically Collected Data

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages viewed and time spent
Cookies and tracking data (analytics, performance, preferences)

C. Cookies & Tracking Technologies

We use cookies to improve site functionality, remember your preferences, and enhance your shopping experience. You can disable cookies in your browser settings, but some features may not function properly.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations and shipping updates
Respond to customer service requests
Improve website performance and user experience
Prevent fraud and secure our website
Send promotional emails (only with your consent)

3. Legal Basis for Processing (GDPR Compliance)

For customers in the European Union, we process data under the following legal bases:

Contractual necessity: To fulfill your order.
Legal obligation: Tax, accounting, or regulatory requirements.
Consent: For marketing and optional communication.
Legitimate interest: Website analytics, security, customer support.

4. How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share information with:

Trusted courier partners (delivery purposes)
Payment processors (secure payment completion)
Analytics & website tools (Google Analytics, Meta Pixel, etc.)
Service providers who help operate our website
Authorities, if required by law or to prevent fraud

5. International Data Transfers

As a global brand, your information may be transferred and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws, including GDPR.

6. Data Security

We implement encryption, SSL protection, secure servers, and strict internal controls to protect your data. While no online system is 100% secure, we take all reasonable steps to safeguard your information.

7. Data Retention

We keep your data only as long as necessary for:

Order fulfillment
Customer support
Legal and tax requirements

You may request deletion of your information at any time (unless required for legal reasons).

8. Your Rights

Depending on your region (India, EU GDPR, international laws), you may have the following rights:

Right to access your data
Right to correct inaccurate information
Right to request deletion
Right to restrict processing
Right to withdraw consent
Right to data portability

To exercise any of these rights, contact us at: care@gleamixy.com

9. Children’s Privacy

We do not knowingly collect information from children under 13. If a parent believes their child has shared personal data, they may contact us for deletion.